FAQ

When will I receive my order?


We process orders between Sunday to Thursday and typically dispatched within 24 hrs. Deliveries within UAE should not take longer than 1-3 days to reach you. For international shipments, your order should reach you in 3-7 days provided there are no hiccups at customs.




How much does shipping cost?


Shipping in the GCC is free and it's on us. The rate for international shipping will be displayed at checkout and is based on both the country and size of shipment.




What about import duties and taxes?


The final price on checkout does not include any import duties or taxes that you may incur at your destination country.




What is your return policy?


We offer a 14 day trial with a money back guarantee. Once you receive your bag, you’re free to use it and if at any point during the 14 days you are not happy with the purchase, we’ll send you a shipping label and a full refund, no questions asked.

All UAE customers will get a free return shipping label on us. For International customers, we aren't able to cover the return shipping costs at the moment, but the 14 day trial and refund still works, hence we ask international customers to make their own shipping arrangements with a reliable service at their cost.




Do you ship worldwide?


Yes, indeed. We ship worldwide to customers in over 50 countries





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